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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 11

OfficeJet Pro 9015e. Error message code: carriage jam. The print cartridge cannot move. It is locked all the way to the right, under the housing with no access to any lock. There is no paper jam or other obstruction. Multiple attempts to hard reset have failed. This printer is lightly used and has not had recent cartridge replacement.  It was working perfectly yesterday.  ALTHOUGH HP TECH SAYS IT IS A HARDWARE PROBLEM, THE SEQUENCE SUGGESTS A SOFTWARE ISSUE. 

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