OfficeJet Pro 9020 with windows 10 no print output

[JMM-France]

OfficeJet Pro 9020e.  Scans fine using HP Smart.  But will not print - everything looks normal, job goes into print queue and is deleted after a few moments, but ... no print emerges.  Same problem with connection by Wi-Fi or cable.  Printing is fine from a nearby Windows 11 pc.  
Virtual Assistant was no help at all.

Note that job is NOT stuck in the printer queue.  Printer front panel looks normal, no error messages.

Help - please!

[Raj_05]

Hi @JMM-France,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with printing on your HP OfficeJet Pro 9020e, there are several troubleshooting steps you can try to resolve the problem.

Check Printer Connection:

• Ensure that the printer is connected to the same network as your computer.
• If you are using a USB cable, make sure it is securely connected.
• Restart both the printer and your computer.

Update Printer Drivers:

• Ensure that you have the latest drivers for your printer. You can download them from the HP official website.

Check Printer Status:

• Make sure there is enough paper in the printer tray.
• Ensure that there is sufficient ink or toner in the cartridges.
• Check for any error messages on the printer's display panel.

Print a Test Page:

• Print a test page directly from the printer. This helps determine if the issue is with the printer itself or the connection.

Restart Print Spooler:

• Open the "Run" dialog (press Win + R), type "services.msc," and press Enter.
• Locate the "Print Spooler" service, right-click it, and select "Restart."

Clear Print Queue:

• Open the "Run" dialog, type "control printers," and press Enter.
• Right-click on your printer and select "See what's printing."
• Cancel all pending print jobs.

Reinstall Printer:

• Remove the printer from your computer, restart the computer, and reinstall the printer using the latest drivers.

Firewall and Antivirus Settings:

• Check your firewall and antivirus settings to ensure they are not blocking the printer communication.

Firmware Update:

• Ensure that your printer has the latest firmware installed. You can check for firmware updates on the HP website.

Check Print Preferences:

• Make sure the print preferences (such as paper size, print quality) are correctly configured.

Printer Troubleshooter:

• Run the built-in printer troubleshooter on your computer. For Windows, you can find this in the Settings under "Update & Security" > "Troubleshoot."

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. It can automatically diagnose and resolve printing issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[JMM-France]

Thanks for your response, Alden4.  I have already tried everything you mention except the firewall setting. I didn't bother with this because the PC can communicate.with the printer, and using HP Smart, can correctly scan from it.
Today, I dug out an additional Windows 10 PC and installed the HP printer on it, along with HP Smart.  Both scanning and printing work from this (quite old, Dell) PC.  And as I said, everything works fine from my new-ish (Asus) PC under Windows 11. 
So I am still perplexed!

By the way, I can successfully print from (and scan to) the offending PC using my other (Brother) printer/scanner.
Any more ideas?

[Raj_05]

Hi @JMM-France,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support