OfficeJet Pro 9020e - Error code 83C0000B

[BryanSA]

Printed some documents last night working fine, this morning I come in to do some work and have an Error code 83C0000B. Cant access the menu, tried restarting, tried changing power sockets. Nothing works. 

[Raj_05]

Hi @BryanSA,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

Error code 83C0000B on an OfficeJet Pro 9020e typically indicates a problem with the printer's print head. This error code may appear if the print head is damaged, has reached the end of its lifespan, or if it is not properly installed.

Here are some steps you can try to resolve the issue.

• Reset the printer: Turn off the printer, unplug it from the power source, wait for 60 seconds, and then plug it back in and turn it on.
• Check the print head carriage: Open the printer cover and check the print head carriage for any obstructions or debris. Clean the carriage and surrounding area with a soft, lint-free cloth.
• Check the print head contacts: Remove the print head from the printer and check the contacts on the print head and in the printer for any debris or damage. Clean the contacts with a soft, lint-free cloth.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[BryanSA]

@Alden4,

Thank you for your response. I tried your advice, however, it did not work. The Print head no longer moves when opening the printer cover, the printer does nothing except display the Error code 83C0000B. I have checked for obstructions or debris, and everything is clear. 

Other posts about this same error message seem to indicate that the problem is caused by a bad firmware upgrade sent by HP. Many other users have experienced the same problem as me, the likelihood that so many people could spontaneously develop obstructions of their print head at exactly the same seems pretty slim. I did however follow your advice, and I am confident in reporting that there is nothing visibly wrong with the printhead. You may want to incorporate that into your future advise.

Fortunately my printer is still in warranty so I am taking it back for a refund. It seems that many other users are not lucky enough to still be in warranty. Please close out my investigation and it is no longer relevant, im just going to get my money back instead of wasting more time chasing up imaginary printhead problems while HP dance around and pretend that it wasn't faulty firmware that destroyed the device. Also please add to your investigation report that users should in future be given the option of when to install an update. I do not think it is acceptable that HP can remotely install firmware on a device if that firmware has any risk of damaging the device. This is especially true for devices that are out of warranty. Users own the devices, not HP. HP has no right to change the software without permission or consent of the owners of the device. So while the printhead advise was a complete waste of time, we still salvage some value from this interaction if you include that feedback into your closer report. Hopefully other users also request that HP stop destroying their property by remote software installations, everyone would be better off for it. 

[Bob_Headrick]

HP teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e printers. HP is recommending customers experiencing the error to contact the customer support team for assistance https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

I just escalated your case to a moderator and soon you will be assisted by the HP support team. Regards.

[Raj_05]

Hi @BryanSA,

Thank you for visiting the HP community. 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support