OfficeJet Pro 9025e message "The printer is in use" when it is idle

[JordanMD]

Consistently getting this error no matter which connection method I use to print. I have tried wireless, ethernet and direct USB connections. The error is there whether I am using AirPrint or connecting directly via the printer's IP address. 

At all times, the HP smart software on my computer and my phone claim the printer's status is "Ready. Available to receive your files." 

The "Instant Ink" subscription is current with the monthly charge successfully paid three days prior to this post. 

I have: 

Swapped between all three connectivity options

Powered the printer off and on

Performed a factory reset and reconfigured the printer

Confirmed there are no paper jams or errors of any kind active on the printer

Made sure the printer is on the most recent firmware (MANHHIPP1N005.2512A.00)

Attempted printing through the printing services on macOS (15.4.1) and iOS (18.5) 

Attempting printing from HP Smart software on macOS (v18.10.1.3284) and iOS (v.18.10.1)

In every case listed, the printing system reports that the printer is busy. 

In every case the printer screen reports "No active job" 

The printer is unusable. If HP support will offer me suggestions for how I can make this printer functional again, I would be grateful 

[JordanMD]

I ran the HP Smart "Diagnose and Fix" function and got the following message: 

===========================================

Diagnose complete. Here are your results.

Try a test print to make sure all the problems are fixed.

✅Driver Check issue fixed.

===========================================

I performed a test print, which worked. 

The next print was a text file, which printed a single page of plain text. 

All other attempts to print fail because the "Printer is in use" error comes up again. 

I ran the HP Smart "Diagnose and Fix" function again and got the message: 

===========================================

Diagnosis complete and no issues were found.

===========================================

Having  the HP Smart app send a test print from the Diagnose & Fix screen failed. 

Power cycling the printer allowed the  print job to complete. 

After which,  the "Printer is in use" error comes up again.

At all times when the "Printer is in use" error is displayed, the printer jobs screen shows "No active jobs" 

It is not sustainable to have to power cycle the printer after each print job. 

HP Support, please explain what is going on and how to stop this printer's failure to complete a job and become available for the next print job. 

[Garp_senchau]

@JordanMD, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Please provide the printer’s test pages. You can refer to this guide for instructions on how to print them: HP OfficeJet Pro 9010, 9020 Printers - Printing Self-Test Pages | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[JordanMD · Accepted solution]

The template response to my request for assistance did not address my issue.

The reply also ignored the troubleshooting work I had already documented:
1. I had already factory reset the printer.
2. I had already run HP Smart after resetting the printer. The HP Smart software could not find the printer on the network.  Proving my point that the printer was not responding to the network at all. I had to connect the printer to USB to get HP Smart to find the printer. 
3. I already listed the version of firmware installed on my printer and it is the most current version.

I performed a second reset with pulling power and performing the rest of the actions. After this, the printer will print from USB and not fail the next print job.

As a workaround, I am sharing my printer from another Mac within USB cable reach while I look for a replacement printer.