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‎05-22-2015 08:28 AM

HP Recommended
Product: OfficeJet Pro X476
Operating System: Mac OS X 10.10 Yosemite

hello to everybody,

 

today I bought new OfficeJet Pro X476 DW and the calibration procedure is still at 0% after an hour and a half...

 

I have inserted all the cartdridges, connect it to my network as it said in the installation guide that I can....

 

any ideas? can I reset the procedure? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2015 10:43 AM

HP Recommended

Hey Nace!

 

I just pulled the power out of mine and plugged it back in again and a page came out right away and now it's on 15% and moving upwards.....

 

 

View solution in original post

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13 REPLIES 13

‎05-23-2015 01:13 AM

HP Recommended

seriously no ideas? **bleep**...

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‎05-24-2015 09:46 AM

HP Recommended

Hi Nace,

 

What happened in the end? Did you sort this out - I have the same problem

 

Thanks,

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‎05-24-2015 10:17 AM

HP Recommended
Hi,

No, after 2 days it is still 0%...tomorrow I am calling HP support (because they do not work through weekend in Slovenia) and if they can not give me any quick solution I am returning it...

And I am going to buy a Canon laser MFP which was my other choice before I bought this HP...

I will post their answer after I get it...

No problem...
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‎05-24-2015 10:21 AM

HP Recommended

Thanks for replying so quickly!

 

Ok I have exactly the same problem and this printer IS replacing a Canon MFP - i tried them twice, never again!

 

Have you tried to power it off or update the firmware?

 

Thanks,

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‎05-24-2015 10:43 AM

HP Recommended

Hey Nace!

 

I just pulled the power out of mine and plugged it back in again and a page came out right away and now it's on 15% and moving upwards.....

 

 

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‎05-24-2015 11:03 AM

HP Recommended

Annnnd it's finished and working fine now - all i did was kill the power and restart it.

 

I have installed the lastest firmware afterwards to be on the safe side - http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5312602&swItemId=ij_136480_2&swEnvOid=406...

 

Good luck! Hope that works for you.

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‎05-25-2015 12:47 AM

HP Recommended

Hi!

 

I did the same and now it is working! I did not want to unplug it before because it said in the manual (and on the screen of the device) that unpluging it is a last thing one should do...so I didn't...

 

anyway, thanks for the idea! i updated the firmware as you did even though it probably is not necessary...

 

oh, and thx for the comment about Canon...

 

BR

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‎05-25-2015 03:11 AM

HP Recommended

Brilliant news!  Thanks for replying so quickly initially - as soon as I realised that you had been waiting for a day and a half, it made me reboot mine so a good team effort 😉

 

All the best!

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‎07-15-2015 07:42 PM

HP Recommended

Thanks so much folks, I had the same thing happen and after two reboots, I'm home free.  I did the firmware update after too!

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