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‎10-17-2019 04:42 PM

HP Recommended
Product: Officejet 100 mobile printer
Operating System: Microsoft Windows 7 (64-bit)

My carriage is stuck on the left side of the printer and all of the lights except the X are blinking on and off?

1 REPLY 1

‎10-20-2019 02:28 PM

HP Recommended

@Volkswagenman, Welcome to the HP Support Community!

 

It seems like a hardware issue with the print carriage in the printer, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jammed paper inside the printer and re-install the ink cartridges.

Refer to Solution two, three and four mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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