Officejet 3830 Unable to find device. PC Network Name (SSID): Unable to retrieve

[tomsmith58]

I have an HP Pavilion DLD8UVOT laptop and I am trying to hook up my Officejet 3830 printer. As I try to use the OJ3830_Full_WebPack_1119 installer it gets to the place where it tries to recognize the printer and it can't. 

This is what I get. I tried using the host name and got the same result. What can I do?

[sandytechy20]

@tomsmith58

Welcome to HP support community.

Restore the network settings:

On the printer, select Restore Network Settings (or similar) from the Wireless , Settings , or Restore Settings menu.

Connect the printer to WiFi again:

Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu, and then select your network name and enter the password.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tomsmith58]

That appears to work.  The only difference between what I tried before and what I did this time was to reset the network settings on the printer first.

THanks

[sandytechy20]

@tomsmith58

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.