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HP Recommended
Officejet 3830
Microsoft Windows 10 (32-bit)

The menu screen on my officejet 3830 seems go into sleep mode and I can't get it to light up.  The power button light is on, and the blue network connection light is on.  It prints fine, but if I want to copy, I can't get the screen to light up.

 

The only way I can get it to function is to unplug from power.

1 REPLY 1
HP Recommended

Hi, 

Typical HP printer has sleep mode function to save energy. You can go to SETUP icon >> PREFERENCE >> SLEEP MODE to change the settings. 

 

Besides in order to avoid printer offline after printer goes into sleep mode. You can try the steps below to fix the issue.

  • First, assign a manual IP to your printer by obtaining the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now we need to reinstall the printer. Try the steps blow:

Let me know if that helps or if you need further assistance.

Cheer!

Although I am HP Employee andI am speaking for myself
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