Officejet 3830

[redalltheway]

Printer prints diagnostics reports but will not print anything else.  Have tried all HP troubleshooting programs to no avail.  They all say printer is up to date.

[Kumar0307]

@redalltheway, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your computer. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Do you get any errors?
• Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!