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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Officejet 4620 Won't Stay On
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08-25-2013 03:44 PM
My 4620 printer won't turn on. If I unplug it from the back, it will turn on, screen will display warning about turning off with button only, and then shut itself off again. Rinse & repeat. Can't get it to stay on. It is less than six months old. I know I can return it, but I'd rather self-fix if possible.
Solved! Go to Solution.
Accepted Solutions
08-26-2013 09:27 AM - last edited on 04-20-2016 09:03 AM by OscarFuentes
Sorry that you are having a problem with the printer going off.
Here is a link that may assist you with this problem.
http://support.hp.com/us-en/document/c03365241
Let me know if this helps.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
08-26-2013 09:27 AM - last edited on 04-20-2016 09:03 AM by OscarFuentes
Sorry that you are having a problem with the printer going off.
Here is a link that may assist you with this problem.
http://support.hp.com/us-en/document/c03365241
Let me know if this helps.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
08-26-2013 03:06 PM
Glad everything is going great for you. If you happen to run into any other problems, feel free to ask.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
02-04-2015 03:13 PM - edited 02-04-2015 03:14 PM
got the same trouble and found a solution
when the printer start and before it display the error message, press and hold the power button until it display that it's shutting down, let the printer shutdown by itself, unplug and plug the power cord, that's all...
02-14-2016 03:19 PM - edited 02-14-2016 03:20 PM
Hello, thanks for all the answers. I tried many times with the proposed solution, but no way. The printer won't stay on.
Any ideas about a deeper reset or any other solution? thank you
Daniele
01-26-2017 02:17 AM
I have the same problem. It doesn't stay on
I spoke with the call center. They changed me the power unit and it worked a little better. Instead of never turning on, this happened once a day
Now it started again...
I bought the worst printer in my life!
05-17-2019 02:29 AM
HI I had this same problem, very anoying as its as if the printer is in some sort of boot up loop. Im not sure exactly how i got it out of this loop as I was holding and pressing buttons throughout the startup after cycling the power several times. I powered on via the mains socket at first pressing the on button on the printer then applying power however this seemed to stall the printer restart. Then when I released the printer on button i then pressed and held the centre button to the right of the display screen while also pressing the "spanner" button. Sorry I cant be too specific as I was getting anoyed at this point, however the printer eventualy stepped on the the main display when I could then access the printer menus as normal. I'm not convinced at this point its a power board issue but a firmware issue on the boot up. but time will tell.
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