Officejet 4620 wireless printer SSID changed to JokeEmpty from working SSID of router

[mareinma]

Second time in 6 months, wireless print connection was lost.   Ran wireless network test which showed printer SSID changed to 'JokeEmpty' from router network SSID as previously connected.

All troubleshooting aids say to run Wireless Setup Wizard to configure the printer.  This model does not offer this option for me to enter or identify the correct, available wireless address.

How do I reset the printer's SSID?

[ShlomiL · Accepted solution]

Hi,

First tap the WiFi button, select Settings and select Restore Defaults, confirm any prompt to restore the network settings.

Next tap the Setup button, select Tools and then Restore Defauls, confirm any prompt to restore the prtner settings too.

Next turn the printer off and back on.

From your PC open the Control Panel > Devices and Printers, right click any listed HP Officejet 4620 icon and select Remove Device.

From the Start menu or from the desktop launch the HP Officejet 4620 and follow the steps to connect a new printer wirelessly.

Note: depands on your envoirment, the software may require a temporary USB connection to configure the printer wireless settings, be sure to follow the steps on screen.

Note: If you cannot locate a program named as HP Officejet 4620 in your Start menu or on your desktop the HP software may not installed on your PC, for a such download and install it below:

http://ftp.hp.com/pub/softlib/software12/COL42011/mp-108821-4/OJ4620_1315-1.exe

That should allow reconfiguring your printer for your network.

Regards,

Shlomi