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‎07-31-2020 07:16 PM

HP Recommended
Product: Officejet 4635
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I watched my Officejet update its firmware, the display said "downloading" then "installing" and I thought nothing of it.  I didn't use it any time after that.  I went to print today, and the unit won't power on.  I have the indicator light on the internal power supply showing that it is getting power, but nothing happens when I hit the button.  Did this update brick my printer?!

1 person had the same question
3 REPLIES 3

‎08-03-2020 10:43 AM

HP Recommended

@drunski

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎08-03-2020 01:00 PM

HP Recommended

No, this did not help.  There is currently no "on" state for this printer.

Other than the green light coming from the internal power supply, there is no sign of life at all.  I have removed the internal power supply and confirmed the output of 32V, so it is something internal to the printer that is no longer functioning.

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-04-2020 04:25 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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