Officejet 4636 (prod. E6G86B) error code after power on

[tomhut]

each time after I plug the power cord to the socket I get immediately the following error code:

0xBA10ABBC

I get the error code and can nothing do. If I push the power button in front the switch die printer on/off the error code on the display disappear and comes immediately back. I can't do nothing.

thx

Tom

[sandytechy20]

@tomhut

Welcome to the HP support community.

Remove the ink cartridges, and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tomhut]

Hi Sandytechy20

thanks for you support. I have worked through the step according the instruction, but the error message persists. 

Do you have any idea what I can do ?

Cheers

Michael

[sandytechy20]

@tomhut

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.