Officejet 4650 won't connect to Wifi

[mchessler]

Hi all,

I have an Officejet4650 that had no problem connecting to Wifi in the past. Over the past few months it has started to lose connection more and more frequently, until now when it won't connect at all. The touchscreen also freezes up at the same time that it loses connection.

I have done everything:

- Restored to Factory Default

- Checked my router settings to make sure that Access Control was turned off.

- Adjusted my Circle device to ensure that it was not blocking the printer. 

I'm at my wits end and would appreciate any help. HP's resources have been absolutely useless.

Thanks!

[senan6806]

@mchessler

A warm welcome to HP Support Community!

Resetting the printer network settings may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch "Setup". Touch 'Network Setup", touch "Restore Defaults".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, press the Wireless button , and then press the Wireless Menu button.

7) Press the Wireless Setup Wizard button, and then select your network name from the list of available networks.Follow the onscreen instructions to connect the printer to your home WiFi.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!