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‎01-10-2019 10:08 AM

HP Recommended
Product: Officejet 4652 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

I have tried all of the recommended steps to clean the printhead and the cartridge. The printer still gives the error of an incorrect cartridge. This is a new pinter that stopped in the middle of using the original packaging cartridge with this message. I have tried replacing it with another HP cartridge and the printer will not recognize this new one. The printer is out of warranty and, of course, this problem occurred after the warranty was up! Is there an update that is necessary?

2 people had the same question
1 REPLY 1

‎01-11-2019 12:14 PM

HP Recommended

 @AMDK

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you have already tried cleaning the printhead and replacing the cartridges and issue persists.

To fix this issue, try manually cleaning the cartridge contacts and reset the printer.

For instruction, follow Step 3 and Step 6 in the following document: Click here

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Roopa-S
I am an HP Employee

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