Officejet 5230 not flipping duplex on the long side

[Jules8213]

I just bought a new printer and can't get my duplex print to flip on the long edge: the printing preferences are all set for long edge, yet the print is coming out with the flip done on the short edge. This is replicating on my laptop too, but not if I use a mobile device to print - I shouldn't need to lift my phone to print a document I have just finished with on my computer!

Anyone have any solutions? 

[Dragon-Fur]

@Jules8213 

Some places to check...

➡️  HP Print and Scan Doctor

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

➡️  If you have not done so, download-save-install the Full Feature Software for the printer

After the software is installed, Restart the computer and log in

➡️  If you have not done so, consider updating the printer Firmware

If / After the firmware is installed, Restart the computer and log in

➡️  Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

➡️  After loading paper into the printer, modify / retain the paper size settings

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

➡️  Set the Preferences - Windows

 Make sure you have selected tabs / settings for the Media (kind of paper), source (tray), and paper size in your printer settings.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), duplex, other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

Reminders: 

• Check Orientation settings
• Remember to check the settings under each Tab in Preferences
• Pay attention – not all Media (kind of paper) or paper sizes support Duplex

Test

Open a PDF file in Adobe Reader DC 

Set the main print menu options, including the "two-sided" / duplex settings.

Check / verify shortcut selection in Properties

Print at least two pages of the file to test.

General Example - Adobe Reader DC Print Menu / Setup

Manage Print Output with Print Preview_PDF_1D

References

 How to > topic Print > subject list Instructions & Settings

Printing Documents (Windows)

Print Driver Settings Guide (Windows)

How to Print on Both Sides of the Paper (Windows) (Duplexing)

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 5230 All-in-One Printer

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[Jules8213]

I do in fact know to have up to date software/firmware before I go asking for help. I am also familiar with printing setup and preferences. This printer refuses to accept the setup.

[Dragon-Fur]

@Jules8213 

• Since the Doctor failed to find anything significant,
• The preferences / setups are correct for Source (tray), Size (Paper), Media (type of paper),
• The paper is correct for supported size, weight, and orientation,
• The Full Feature Software is installed (as opposed to having installed and using HP Smart),
• A full document print Test fails (using Adobe Reader DC to view and submit the job to the printer),
• A simple printer Reset fails to fix the issue,
• Duplexing works on mobile device (phone) using the same essential settings, paper, and orientation, and document,

and

• You have completed other tasks, tests, and settings (not necessarily mentioned by me or by you on this thread),

Please contact HP Support .  Working with a technician who can quickly ask questions and receive answers is faster, less frustrating, and might quickly result in a resolution.  HP Support can also offer solutions not available to those of us working in the community.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reference

Step 2: Reset the printer

Resetting the printer can often resolve printing issues.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.