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Officejet 5255 won’t print and almost always offline

HP Recommended
Officejet 5255

I bought the Officejet 5255 back in March and was working fine till about a month ago.

 

It says it’s always offline but will randomly print at times or just print half a page. The printing screen will load for hours till it finally says a printing error occurred. If I try to cancel the print job it will also stay on the canceling screen for hours. 

I also can’t print through the Hp smart app as it tries to print but either ends up printing half a page and then giving an error or just not printing at all. 

 

I’m not sure what the issue is or what else I can do.

 

I’ve uninstalled and reinstalled the printer on my computer, made sure they are both connected to the same network, and factory reset the printer but nothing seems to be working.  

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@Mimmy11, Welcome to HP Support Community!

 

Follow the steps below and see if that helps-

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

To be able to assist you better, I would like to know the following:

  • What is the Operating System installed on the computer?
  • Is there any antivirus/security software installed on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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