Officejet 5610 not printing anything on page.

[Explorer15]

Printer goes through the motion of printing but page is blank.  New cartridge still no print.  No fix recommended by HP or Microsoft works.  Printer shows "Off Line" nothing has repaired that either.  Troubleshooters say printer not set as default. Let troubleshoot "fix" 4 times.  Disconnected printer 5 times.  Once for 45 minutes prior to reconnect. No change.  Is this a hopeless situation?  Cannot afford to replace printer at this time. 

[Echo_Lake]

@Explorer15

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make copies from the printer?

• Are you printing from your phone or computer?

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

Keep me posted for further assistance.

[Explorer15]

Printer will not make copy from glass.  I am printing from a computer.  Bought new Belkin router last week and the lights on it are steady on.  Also new ink cartridge installed last week. 

[Echo_Lake]

@Explorer15

Thank you for posting back.

This seems like a hardware issue with the printer. Kindly update the printer firmware if possible

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

If the error persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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