Officejet 5610 prints black as green

[KobusHattingh]

When printing from Pages every color as it must be.When printing from Preview black is printed as Green.Emailed pdf document also prints the black as green.Never happened before.Checked my ink levels and even replaced cartridges.Printer settings as black and white.When printing from Ubuntu everything ok.Thanks

[Kumar0307]

Hi @KobusHattingh

Welcome to the HP Support Community. I'd be happy to assist you.

This looks like an application-specific issue as you are able to print from Ubuntu and other files from MAC. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Print a diagnostic page as mentioned in this document and check the result. You may refer to the other steps mentioned to resolve this issue.

Try making a standalone copy in black and check if that works. 

For more info on resolving print quality issues, kindly refer to the support/troubleshooting documents available here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KobusHattingh]

Hi,Disconnected and reconnected.Tried *#127 on printer and get:Transmit test and Monitor test.Went to Apple>System Preferences and cannot find printer as I used to have.Completely ineffective now

[KobusHattingh]

Cannot connect to printer at all now.Mac doesn't find it.What has happened now because I could print before?

[Kumar0307]

@KobusHattingh

• Did you disconnect the power cable or the USB cable?
• Did you check for updates on your MAC?
• Did you try making a copy on the printer?
• Check and reconnect the USB cable. Try connecting it to a different slot on the MAC if the printer is not detected.
• Do you have an anti-virus program installed on the MAC?

Keep me posted.

[KobusHattingh]

Disconnected power and USB in different combinations.Checked Mac updates.Made copy and clours and B&W correctly reproduced.Connected USB to different slot.Got Avast installed(free Edition).The *#127 on printer keyboerd gives me a response of:Moniter test or Transmit test and then it doesn't recognise printer.Got it back a while later though.Thanks

[Kumar0307]

@KobusHattingh

If the printer is able to make copies fine, it means the hardware of the printer is working fine.

Uninstall the HP Printer Software

• Disconnect the USB cable from the printer, if necessary.
• Click Finder in the Dock.
• In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
• If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation.
• If HP Uninstaller is not in the folder, continue to the next step.
• Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
• In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go.
• Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
• Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

Restart the MAC and click here to download the printer driver.

Try printing.

Let me know how it goes.

[KobusHattingh]

Hi,Did all that.Emailed scanned PDF document printed correctly now but when I print and scan now ,it prints my own scanned print still as green.Half of the problem solved so far

[Kumar0307]

@KobusHattingh

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region regarding further assistance. 

Keep me posted for any other assistance.

[KobusHattingh]

I think the issue is not with the printer but With Mojave.Did different possibilities between Mojave and Ubuntu.Could not engage with HP support because they don't recognise my Serial number.Thanks for your help