Officejet 5740 is giving me an out of paper error even though it is not out of paper.

[Cherie72]

While printing it just stopped and said out of paper. Checked the tray and although it was not out I added more to top it off.  Still got the error.  I have cleaned the rollers, reset the printer, and done all of the other troubleshooting options I was able to find.  Still getting the error.

[Riddle_Decipher]

@Cherie72

Welcome to HP Forums,

Let's get straight to it!

Have you done the steps to check the paper condition is intact, clean the rollers, etc using the steps mentioned in this article: Click here to verify.

• If no, please do and it should resolve the issue,
• If yes, I recommend you upgrade the printer firmware using this article: Click here for details.

(We are experiencing server issues with the HP support site, if you can't use it now, please try accessing the links after some time).

That said, if the issue persists, after the above steps are complete as well, please refer to my private message for further assistance:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.

[Cherie72]

I replied to you about the result in private message.

[Riddle_Decipher]

@Cherie72

Thank you for responding,

This is the Riddle_Decipher, again!

I appreciate the details, and I'm afraid you are right about this being a mechanical failure,

Which is why I suggest you use my private message to contact HP and have this issue addressed once and for all.

I hope that helps, take care and have a good day.