Officejet 5745 error: C4EB82C3

[Mayoral]

Hello everyone,

My printer has not been working or a while now. I have been very busy and did not have time to even figure out or try to find a solution for it until this day. The printer just stopped working one day, when I turn it on it just displays on a blue screen " C4EB82C3" for about a second or less. After this message is displayed I get the message "There is a problem with your printer. Turn the printer off, then On" I have done this multiple times and no success. Has anyone been able to solve this error? I tried contacting the only Hp repair service on a 50 mile radius, they said they don't do repairs on Officejets. The only repair shop seen on the hp website that supposedly does repairs does not do them. I tryed looking for a solution on google or youtube and no success. Is there any way I can fix my printer? Will I need to throw this away and forget about this brand and get a new printer? 

Thanks beforehand 

[praveen196]

@Mayoral Welcome to HP Community!

I see that you are getting error code C4EB82C3 on the printer. I will be a delight to assist you here.

For better clarity and to assist you better I would require more information regarding this:

When did this issue start?

Meanwhile

Reset the printer again

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Mayoral]

My issue has not been resolved, this has been very frustrating. I bought a cable to see if the hp print and scan would work. Nothing, the printer is completely dead, and no sound comes out from it. The only thing I can use this for is to watch it display the c4eb82c3 on a blue screen. I'll give this 5 more days, if I do not find a solution it'll have to go to the trash and will need to forget about this brand. I will make sure none of my friends or family ever spend a penny on this brand again!!!😡💩😠

[Echo_Lake]

@Mayoral
Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mayoral]

This is just a chain of never ending solutions. I will not be buying products from HP ever again and will make sure that loved ones and friends avoid these as well. Have a good one!

[asmita6658]

Hi @Mayoral

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Have a great day!