Officejet 6600 0x61011bed error

[MarissaGator]

I changed the cartridges recently, all genuine HP, as always, ran a head calibration.  And then started receiving this error. I updated all the drivers, installed HP Smart, uninstalled and reinstalled printer thru HP Smart, unplugged and replugged the printer and followed all of the tips I've found online and noting is working.  All other answers indicate a DM sent to the user.  Please help.  Thank you

[Sneha_01]

Hi @MarissaGator,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Don't worry as I'll be glad to help,
 

Follow the steps below-

Reset the printer:

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

note: HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Remove the ink cartridges, and reset the printer:

Remove the ink cartridges from the printer.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait at least 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

note: HP recommends plugging the printer directly into a wall outlet.

Turn the printer on.

Reinsert the ink cartridges, and then close the ink cartridge access door.

If you receive a prompt to print a calibration or alignment page, do so.

Also, Update the printer firmware:

Download available firmware updates from the HP website Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[MarissaGator]

Thanks Rachel, we did all these suggestions but it still does not work. It still says printer failure with that error code. Could you please offer further assistance? Thank you, Marissa

[Sneha_01]

Hi @MarissaGator,

Thank you for your response. It must be a hardware issue.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support

[MarissaGator]

Hi Rachel and thanks for you reply,  though I tried to access the support pages, I was not able to reach a support engineer as you suggested only a virtual assist and some other pages that others reported same error code. I did the list of suggestions again and still coming back with the same error code with printer not being able to print nor copy. Do you have a specific link to the support you share and a phone # that I can call to speak to someone? Thank you 🙂