Officejet 6600 Gets Job - Won't Print

[Anonymous]

Hello,

Yesterday I moved my Officejet 6600 printer from one part of the house to another. It was working before, but now will no longer print. It is copying and scanning fine, but when I attempt to print a document (PDF), the job arrives at the printer fine (screen shows: "Now printing"), the blank paper is sucked into the rollers, and then nothing happens. I have left it for 15 minutes, and come back to it saying "Now printing". I have restarted the printer and had the same results. When I press the red cross to cancel the job, it cancels and returns me a blank sheet of paper.

I was printing directly from Chrome, first with my computer then my phone, then I downloaded the document and printed it from the desktop viewer, no change.

The printer's connection to the WiFi is excellent.

Does anyone have any idea what the problem could be, and how I can fix it?

Thanks for your help,

- O

[Raj1788]

@Anonymous

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you using genuine HP Ink cartridge?

Let's update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

If the issue persists, follow the below steps.

Step 1: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Step 2: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)