Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Officejet 6700 Will Not Print via USB on Mac (MacOS 11.1 Big Sur)

HP Recommended
Officejet 6700 Premium
macOS 10.15 Catalina

I can print wirelessly to my Officejet 6700.  I can see the connection to the printer via USB, but cannot print via the USB connection.  Printer jobs show in the print queue but then hang up and get the message "Printing - Waiting for printer to become available."  I've uninstalled and reinstalled all printer drivers, etc.  I have the printer connected directly to computer via USB (no hub).  System Information sees the printer fine.  In printer queue I do get the occasional message "Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."  (Doesn't work.)  When I try to look at device information via USB on the HP Utility application I can't see the information.  Works fine looking at it wirelessly.  Could this just be a bad USB cable?

HP Support Agent
HP Support Agent
18,710 18,687 1,531 1,504
Message 2 of 2
Flag Post
HP Recommended

@Perkinsfmly, Welcome to HP Support Community!


Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

  • Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

  • Connect to a different USB port: Connect the cable to a different USB port on the computer.

  • Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

  • Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

  • Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

Try printing.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation