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‎07-07-2024 08:06 AM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer

Hi

The print carriage cannot move error displayed. No paper jams. Carriage goes back and forward and remains on the left instead of the right.

Category:
1 person had the same question
1 REPLY 1

‎07-08-2024 10:28 AM

HP Recommended

Hi @hammeritered,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP OfficeJet Pro 6960 printer's carriage is stuck on the left-hand side and you've confirmed there are no paper jams, 

 

here are some steps you can try to resolve the issue: 

 

  • Turn off the Printer: Switch off the printer and unplug it from the power source. This will reset the printer and clear any temporary issues.
  • Manually Move the Carriage: Check if you can manually move the carriage to the right-hand side. Sometimes, gently moving it can help reset its position.
  • Check for Obstructions: Even if there are no visible paper jams, check thoroughly inside the printer for any small pieces of paper or other debris that might be obstructing the carriage path.
  • Restart the Printer: After a few minutes, plug the printer back in and turn it on. See if the carriage returns to its normal position during the startup process.
  • Reset the Printer: Sometimes, a reset can help. On your printer's control panel, find the reset option in the settings or refer to the printer's manual for instructions on how to perform a reset.
  • Check for Firmware Updates: Ensure your printer has the latest firmware installed. Sometimes, updating the firmware can resolve issues related to carriage movement. Update the firmware on an HP printer
  • Inspect the Carriage Belt: If none of the above steps resolve the issue, there might be a problem with the carriage belt or its mechanism. Inspect it carefully for any signs of wear or damage. 

 

Refer to this document:  HP OfficeJet Pro 6960 All-in-One Printer series User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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