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‎02-08-2020 07:34 PM

HP Recommended
Product: Officejet 6962
Operating System: Microsoft Windows 7 (32-bit)

Officejet 6962 I am getting a "Paper jam error" and carriage is stuck all the way to the right. I have looked all over for a paper jam and cannot locate one.  The carriage is all the way to the right and will not budge.  I am also getting an error about ink cartridges.  I do not have any cartridges installed at all and cannot do it since the carriage is all the way to the right.  

2 people had the same question
1 REPLY 1

‎02-11-2020 08:14 AM

HP Recommended

@Renee27, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays and if the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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