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‎05-29-2021 02:08 PM - edited ‎06-01-2021 02:24 AM

HP Recommended
Product: HP Officejet
Operating System: macOS 11.0 Big Sur

I am getting the error: Printhead error 62.80.20 and 62.80.a0 all of a sudden on HP OfficeJet Pro 8025 All-in-One Printer.

 

Please note all steps were followed at: https://support.hp.com/ie-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

 

Printer is brand new and under warranty. Can someone please explain how I cab get this checked by HP please

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4 people had the same question
1 REPLY 1

‎06-01-2021 04:29 AM

HP Recommended

@londonprinterno, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you are using HP ink cartridges.

 

As you have already tried the steps mentioned in this document - Printhead Errors, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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