Officejet 8025 e settings are locked even though I didn't lock them on setup

[RJRamRod_14]

I have an Officejet 8025e that needs a factory reset.  I never set anything to be locked when I set the printer up originally. However when I went to do the reset it was locked. The reason that I wanted to do the reset was because I can't change the wireless settings either as they're locked as well. I really need to get this taken care of. How do I factory reset the printer without having to use the lock password, which I do not know? Thank you! 

[sandytechy20 · Accepted solution]

@RJRamRod_14

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.