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‎03-21-2024 10:23 AM

HP Recommended

Hello,

 

My printer had an automatic update today and since then it is only printing blank pages. I have done all the steps listed in a previous post (cleaning, alignment, vent) and still all I am getting are blank pages. Ink was replaced about 2 months ago and they are about 3/4 full. 

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1 person had the same question
1 REPLY 1

‎03-24-2024 08:44 AM

HP Recommended

Hi @Jodes123,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that prints blank pages.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and check if the issue is resolved.

 

C) If the issue still persists, Make a copy on the printer standalone (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

If the copy works fine, follow the below steps to futher troubleshoot.

 

D) Uninstall the printer software by following the steps from this link and restart the devices.

 

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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