Officejet 8500A Plus cartridge problem

[screedie]

I have an old HP officejet 8500A Plus which gave me the normal "Magenta ink cartridge low replace cartidge to continue printing". I replaced the HP940XL cartridge with a new HP cartridge but although it initially started printing, within seconds it stopped and the same message appeared and would not print. I was advised by the cartridge suppliers to turn off the printer for 15mins and clean the terminals on the cartridge then reinstall. This did not resolve the problem. I tried another new cartridge but the same problem appeared. Any ideas apart from replacing the printer.

[Riddle_Decipher]

@screedie Here are a few steps to help resolve the issue:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

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