Officejet 8600 printing blank pages or multiple lines missing

[40-love]

I only print from my iPad and for last 6 months I am having issues.  Sometimes it just prints a blank page.  Lately only printing half the page with the middle portion missing.  I only do wireless printing.  Have never had an issue until recently.  I tried printing from HPsmart and that sometimes works but not all the time.  Cleaned printer heads and didn’t help.  I have shut down and restarted many times, and it did work a few times but isn’t anymore.  I restored to factory defaults.  I don’t know what else to do.  I am ready to throw it in the garbage as I keep asking others to print something for me and I have to go pick it up.

[A_Gayathri]

Hi @40-love,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a printing issue with your HP Officejet Pro 8600 E-All-In-One Printer - N911a. Not to worry I will help you to get a resolution to resolve the issue.

Check Ink Levels and Cartridges

Check Ink Levels:

• Ensure that all ink cartridges have sufficient ink. Low ink levels can cause printing issues.

Re-seat Cartridges:

• Turn on the printer and open the ink cartridge access door.
• Remove the cartridges and reinsert them, making sure they are properly seated.

Replace Cartridges:

• If any of the cartridges are low or empty, replace them with new ones.

Printhead Cleaning

Manual Cleaning:

• Turn off the printer and unplug it.
• Open the ink cartridge access door and remove the printhead.
• Use a lint-free cloth lightly dampened with distilled water to clean the printhead and the contacts.

Automatic Cleaning:

• Use the printer’s built-in printhead cleaning function, which can be accessed through the printer’s control panel or the HP Smart app.

Update Firmware and Drivers Update the firmware on an HP printer

Firmware Update:

• Ensure your printer firmware is up to date. You can update the firmware via the HP Smart app or by downloading it from the HP Support website.

Driver Update:

• Ensure you have the latest drivers installed for your printer. Download the latest drivers from the HP Support website.

Network Connection

Check Network Connection:

• Ensure your printer and iPad are connected to the same WiFi network.

Reset Network Settings:

• On your printer, go to Settings > Network Setup > Restore Network Settings.

Reconfigure Wireless Settings:

• Reconfigure your wireless settings on the printer to ensure a stable connection.

Print from Another Device

1. Test Printing from Another Device:
   • Try printing from another device (like a computer) to determine if the issue is specific to your iPad.

Test Print Quality Report

1. Print a Quality Report:
   • On your printer, go to the control panel, and navigate to Setup > Tools > Print Quality Report. This can help diagnose any print quality issues.

Disable Web Services:

• Disable and re-enable Web Services on your printer. Go to Setup > Web Services Settings > Remove Web Services and then re-enable them.

Factory Reset:

• If all else fails, perform a factory reset again and reconfigure the printer settings.

Refer to this document: HP Officejet Pro 8600 e-All-in-One Printer - N911a User manual 

HP Officejet Pro 8600 Printers - Fixing Poor Print Quality

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.