Officejet 8600 pro regionalization reset

[sammack]

Help! I have an older Officejet 8600 and havent had to replace the ink in a while. I purchased one replacement cartridge and my printer is telling me that it cannot be used.

Eventually I figured out that I had ink from before the ink regionalization and all my ink was z20 even though I am in America. I purchased a full set of new cartridges, and attempted a reset, but cannot find the full reset option. 

Any help would be greatly appreciated.

Sam

[Bob_Headrick]

HP introduced regionalized cartridges (Z10, Z20, Z30 and Z40) for the previously universal 950/951 cartridges in about January 2017.  The printer will "lock" itself to the first Zxx cartridge installed in the printer.  If you are in the US/Canada you will need Z10 cartridges, but the printer has been locked to the -Z20 region by accident.  In that case you will need to have HP perform a "Regionalization Reset".  You will need to contact HPto request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will need to have the full featured driver installed to generate the codes needed to reset the region.  You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

The regionalization reset is covered by cartridge warranty, see the document here for information.   I have seen folks having good success posting to the HP Support Facebook page here.

Please post back here with your results, especially if you require more assistance.

[sammack]

I’ve actually tried contacting HP but I can’t seem to get anyone to actually speak to me since the printer itself is out of warranty. 

[sammack]

The entire situation is incredibly frustrating. I appreciate your mention of the Facebook Community, I went ahead and messaged over there and hope to hear from them soon. 

[Bob_Headrick]

The good news is that once the regional reset is done you should not have this issue in the future.  I do not know about the HP Support Facebook hours on the weekend, you may need to wait until Monday morning for a response. 

[Jay_G24]

Hi @sammack,

I'd like to help region reset your printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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