Officejet 8600 won't print after replaceing the ink cartridge.

[chris_hansen]

I'm working with a remote user who has an Officejet 8600. He replaced the yellow ink cartridge and now the printer won't print. He already tried buying another ink cartridge but that one doesn't work either. He's reseated it several times. Is there a good troubleshooting guide or can anyone suggest how to troubleshoot? At what point do we decide the printer needs to be replaced?

Thanks.

[atharva_gp]

@chris_hansen,

Thank you for reaching out to the HP Support community!

• Are they able to make a copy from the printer?
• Are you getting any error on the printer while printing/copying? Please share the exact error message if any.
  • Are you facing any print quality issues? Could you please elaborate on the issue.
• Was the printer working fine with the old ink cartridge?

Please provide the above information to assist you with accurate resolution.

[chris_hansen · Accepted solution]

The user is not able to make a copy or test page. It sounds like it was printing fine until he replaced the ink cartridge. There is an error but I don't have it. 

The user actually decided to replace the printer. He reseated the ink cartridges and print head, cleaned things, bought another ink cartridge... He basically did everything the online troublshooting guide suggests.

[atharva_gp]

@chris_hansen,

It probably could have been a hardware issue with the printer. Thank you for the update.

Please feel free to reach us back if you need any further assistance.

Cheers!