Officejet Pro 6230 won't print black. All new cartidges.

[FMS4]

I changed cartridges although they were pretty new. Followed all troubleshooting steps except the last. Unable to follow this as black does not print.

I think my printhead needs cleaned?

How do I do this?

[KrazyToad]

@FMS4

I suggest you update the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Also clean the Printhead from the EWS page

1. Load plain white paper in the paper tray.

2. On the printer control panel, press the Wireless () and the Information () buttons at the same time. A Network Configuration Page prints.

3. Find the IP Address in the General Information section next to the URL(s) for Embedded Web Server.

   Figure : Example of IP address on the Network Configuration page

   

4. Open a new web browser window or tab.

5. Type the IP address in your web browser's address bar, and then press Enter. The Embedded Web Server (EWS) opens.

6. From the Home tab, click Print Quality Toolbox.

7. Click Clean next to Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage.

8. Examine the test page for print quality.

   • If the print quality is unacceptable, click Level 2 Cleaning when prompted to continue the next level of cleaning. Repeat these steps for each cleaning stage, if necessary.

     NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

You can refer to this Link: https://support.hp.com/in-en/document/c04348515

Keep me posted 😊

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[FMS4]

I updated the firmware and cannot clean the printhead as it requires printing in order to get the URL for the embedded web server.

[KrazyToad]

@FMS4

At this point I would request you to contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you