Officejet Pro 6830 Won't Print!!

[charman1]

I have the problem Officejet Pro 6830 Won't Print!!

[DavidSMP]

@charman1,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing. The printer prints from some apps while it does not print from others. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly I would require more information regarding this:

• Did this happen after a recent software or Windows update or change?
• Is the OS  Windows or Mac?
• What is the version of the OS?

For now, try these steps:

• perform a hard reset on the printer from this link: https://hp.care/2kcz5os(Step 1: Reset the printer)
• Run HP print and scan doctor from here https://hp.care/2syjvp6;  and check if the issue gets fixed.

Then uninstall and reinstall the printer software at the root level by following these steps if the OS is Windows:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from  https://hp.care/2syreDe please select the country and enter the product# or model# of the printer. and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH

This will resolve the issue for you. There is an associated video that shows you how to install the built-in drivers.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!