Officejet Pro 6830 cannot be turned off and cannot make scan

[CelesteSun]

My Officejet Pro 6830 cannot be turned off. The screen says it's turning off but cannot be turned off unless I cut the electricity.

What's more,it refuse to make scan and copy.The printer keep saying that it can only make copy from the glass even though I put the document on the glass.

[Raj1788]

@CelesteSun

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Do you get any error message while making a scan?

Check if the scanner bar is moving.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Restart the printer.

Keep me posted, how it goes!

Have a great day!

Cheers:)