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‎11-04-2019 10:05 PM

HP Recommended
Product: Officejet Pro 6835
Operating System: Microsoft Windows 8.1 (64-bit)

I have had my printer for a probably 4 or 5 years and suddenly tonight my Officejet Pro 6835 printer would not print in blue, green...it shows as pink.  I printed fine a few days ago in color.  After re cleaning my heads a few times and aligning them a few times it actually got worse.  The test pages originally showed blue in the print out -- after I cleaned them a 3rd time since nothing was helping the test page won't even show blue.   I even installed a brand new cyan ink cartridge but the problem is still there.  Only print showing is black, red, and like a beige.  My ink levels are high.  

The model # is J2D37A  and I have a wireless connection. 

 

**Note - This printer did not come with a cd to install it when I purchased it.  I had to have HP support assist me to install because for whatever reason the 6835 had to be listed as a 6830 so uninstalling is not a good idea...and I don't believe that is the issue.  Trouble shooting shows that my heads are fine...I am lost at this point.  Any help appreciated.  

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2019 02:35 PM

HP Recommended

The printhead is defective, since it is part of the printer you will need to replace the 6835.

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Please mark the post that solves your issue as "Accept as Solution".
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1 REPLY 1

‎11-05-2019 02:35 PM

HP Recommended

The printhead is defective, since it is part of the printer you will need to replace the 6835.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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