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‎01-10-2019 09:47 AM

HP Recommended
Product: officejet pro 6970
Operating System: Microsoft Windows 7 (64-bit)
  • I have a new HP OfficeJet Pro 6970. I am able to install and print, but then it goes offline.
  • I have read a lot of online suggestions and have spent hours on the phone with HP support.
  • I have removed the printer and installed fresh several times. Powered on/off printer and router several times. Assigned static IP to printer and installed on PC by IP address. But the problem continues. 
  • I have PCs running Win 7, Win 10 and latest XOS. My router is an integrated cable moden/router by Ubee.
  • Any suggestions appreciated.
2 people had the same question
2 REPLIES 2

‎01-10-2019 01:02 PM

HP Recommended

@NYCCoyote

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080   (Windows)
   https://support.hp.com/au-en/document/c04249334  (Mac)

Regards.

BH
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‎01-10-2019 02:48 PM

HP Recommended

Thanks for these suggestions. Unfortunately, still not working. 

 

I have followed these steps several times. Have also had HP support remote into my PC and "fix" the issue. Printer still goes offline after being idle for a short period.

 

I am still looking for help and would appreciate any suggestions.

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