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‎07-07-2018 12:24 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Ran out of blue ink, bought a brand new 920XL cartridge and installed, printer shows "Cartridge problem" and will not print.  Will print with old cartridge installed.  Do not have instant ink account.  Have tried cleaning cartridge and heads per the instructions I found on this forum.  Have purchased another new blue HP cartridge and same thing.  Print doctor software can't seem to connect to printer, though I can see it on HP Printer Assistant.  Yes, the cartridge is installed in the correct slot.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2018 03:36 PM

HP Recommended

@jmwebber

 

Your printer use HP 902 and 902XL ink cartridges why you bought 920 ? They look the same, perfectly fit but they are not the same.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎07-07-2018 03:36 PM

HP Recommended

@jmwebber

 

Your printer use HP 902 and 902XL ink cartridges why you bought 920 ? They look the same, perfectly fit but they are not the same.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-07-2018 10:48 PM

HP Recommended

Because that's what my wife brought home and it fit so well I didn't question it... Thanks for the help!

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