Officejet Pro 6978 is not printing on 110lb cardstock

[taylor_jean6993]

I am trying to create calendar sheets for my teacher planner on 110lb cardstock. Every time I try to use it my printer jams. I have read that this printer is able to print on this type of cardstock. I have tried going into settings and adjusting my preferences to thick paper, HP Matte Brochure and Professional Paper, HP Matte Presentation Paper, and Other Matte Inkjet Papers. I cannot get it to print without jamming.

[Kumar0307]

@taylor_jean6993, Welcome to the HP Support Community!

Are you able to print fine on regular paper?

Kindly refer to the paper-handling section in product specifications to know the supported paper types and paper size.

To know how to load the cards, refer to this document.

Open the document you want to print, click "Print" from the File menu. Then click "Properties," and select "Paper" or "Paper Quality." Select "Card Stock" or the weight of paper you're using from the list of paper types, and then click "OK."

Hope this helps! Keep me posted. 

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Have a great day! 

[taylor_jean6993]

It prints on regular paper and thinner cardstock perfectly fine. When I go into my printer properties there is not a cardstock option.  I have looked through the manual and it says that my printer does support 110lb cardstock. The steps I mentioned above are the recommended steps from the manual.

[Kumar0307]

@taylor_jean6993

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.