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Officejet Pro 8600 On Network But Won't Print

HP Recommended
Officejet Pro 8600 N911a
macOS 10.15 Catalina

Good Morning. I recently set up a new wireless network. I removed the wireless network to which my Officejet Pro 8600 N911a had been connected and from which I could successfully print from either my iPhone X (iOS v. 13.6.1). I successfully reconnected my Officejet Pro 8600 N911a to the new wireless network (2.4G). I'm working on a MacBook Air in Catalina 10.15.6. The printer is seen in System Preferences, Printers and Scanners. The printer is also seen on my phone. However, I cannot print from either my Air or my phone. The print icon opens on my Air and just hangs. On my phone the message is "Printing to 'Officejet Pro 8600 [92AAE8]' Contacting Printer" and it just hangs. Thanks for your help.

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Arrabella,

 

I'd like to help!

 

Try the below suggestions-

 

To prepare your printer for a wireless connection, restart the printer, computer, and router.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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