Officejet Pro 8610 Printer Failure error

[Justletmebrowse]

Officejet Pro 8610.  Printer has been working flawlessly. Showed yellow ink needed to be replaced. Replaced with a genuine HP cartridge.  After replacing the cartridge, the printer went thru its cartridge initialization process and displayed an error message that read "Printer Failure  There is a problem with the printer or ink system.  Turn printer off, then on.  If the problem persists, contact HP".  How does replacing an ink cartridge break the printer?  I tried removing and replacing the cartridages, resetting the printer and removing and replacing the printhead.  Same error.  This was the last of the ink cartridges that needed replacing so now I have spent all this money on a brand new set of original HP XL cartridges and somehow replacing the cartridge broke the printer.  Hoping someone can help.  Thanks in advance.

[A_Gayathri]

Hi @Justletmebrowse,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Printer Failure" error you're encountering with your HP Officejet Pro 8610 can be frustrating, especially after replacing the ink cartridge with a genuine one. 

Here are a few steps you can try to resolve the issue:

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn on the printer.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. You can download the latest firmware from the HP Support website.

Check for Obstructions:

• Open the printer and check for any obstructions or debris around the printhead and cartridges.
• Ensure that the cartridges are seated properly.

Clean the Printhead Contacts:

• Turn off the printer and unplug it.
• Remove the printhead.
• Clean the electrical contacts on the printhead and inside the printer with a lint-free cloth and a small amount of distilled water.
• Allow the contacts to dry completely before reinstalling the printhead.

Reset the Printhead:

• Remove all the ink cartridges.
• Lift the latch handle on the carriage until it stops.
• Lift the printhead to remove it from the carriage.
• Reinsert the printhead and lower the latch handle.
• Reinsert the ink cartridges.

Check for Faulty Cartridges:

• Even though you replaced the yellow ink cartridge with a genuine HP one, there might be an issue with the new cartridge. Try removing the new cartridge and reinstalling the old one (if you still have it) to see if the error persists.

Refer to this document:  HP Officejet Pro 8610 e-All-in-One Printer series

HP OfficeJet Printers - 'Printer Failure' Error

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Justletmebrowse]

I tried everything you listed and nothing is working.  I have done a lot of reading and is the HP firmware stopping these cartridges from working?  The cartridges have a date of 2022 and the firmware I am using is FDP1CN2022AR.  They are all genuine HP cartridges.

[A_Gayathri]

Hi @Justletmebrowse,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Justletmebrowse]

You didn't answer my question regarding the firmware update.  Does that firmware prevent the use of genuine HP cartridges older than a specific date?  If so, what is that date?

[Nal_NR]

Hi @Justletmebrowse,

Thanks for writing back. 

Firmware updates can sometimes impact the compatibility of printer cartridges, including genuine HP cartridges. This practice is often intended to prevent the use of third-party or counterfeit cartridges. However, it can also inadvertently affect older genuine HP cartridges.

To determine if a firmware update for your HP OfficeJet Pro 8610 has such an impact and to find the specific date beyond which older cartridges may not be supported, follow these steps:

Step-by-Step Guide

Check HP's Official Website:

• Visit the HP Support website and navigate to the page for your specific printer model, HP OfficeJet Pro 8610.
• Look for any firmware update release notes or documentation. These notes often specify what changes or improvements the firmware update includes, including any changes to cartridge compatibility.

Review Firmware Update Notes:

• Carefully read through the release notes for the latest firmware update. Look for any mention of changes to cartridge compatibility.
• HP typically includes this information if the update affects the use of certain cartridge models or those produced before a specific date.

Checking Printer Settings and Cartridge Information

Access Printer Settings:

• On your OfficeJet Pro 8610, go to the Settings or Setup menu.
• Navigate to Printer Maintenance and look for Firmware Update or Firmware Version to see the current version installed on your printer.

Print Cartridge Information:

• Print a Supply Status Page or Printer Status Report from the printer’s menu.
• This report often includes information about the cartridges, including their manufacture dates and compatibility status.

If this does not help I recommend you contact phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.