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‎02-05-2019 02:19 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (32-bit)

I am not able to connect to my wireless network on my HP Officejet Pro 8610. My wireless has both a 2.4GHz and a 5GHz band. When I try to connect to the 2.4GHz band it says that it is not able to connect. It will connect just fine when I connect it to the guest network, but won't work on the normal 2.4GHz network. 

 

The settings on my router are setup to allow all MAC addresses, so the filtering is not blocking anything. 

I have reset the router back to factory settings, but still is not working. 

Does anyone have any suggestions that I can try to get this to work?

 

 

 

 

1 REPLY 1

‎02-07-2019 06:06 AM

HP Recommended

@nicka02511

 

Greetings and Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'm here to help. 

 

HP Officejet Pro 8610 supports only 2.4GHz. You need to allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz. Enable the 2.4G band with a different SSID and connect.

 

You may reach out to your Internet Service Provider for these settings. 

 

Hope this helps!

 

Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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