Officejet Pro 8610 has stopped printing on both sides (duplex)

[EGRedHead]

I am at my wit's end now. My printer has stopped printing on both sides of the page. Yes, I have the duplex attachment installed. I have the latest drivers. I reinstalled HP Smart, I have clicked on every possible properties, setup window I can think of. I've tried from the web browser, I have tried from MS Word, I have tried printing a PDF from the HP Smart app. Nothing has worked.

I need some help.

Thanks,

egredhead

[sandytechy20]

@EGRedHead

Welcome to the HP support community.

I understand that duple printing is not working, I am glad to assist you.

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:- 

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer's full feature driver.

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.