Officejet Pro 8620 Error code Oxc19a0003

[BigDinPhilly72]

Error code Oxc19a0003.

[A_Gayathri]

Hi @BigDinPhilly72,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code Oxc19a0003 on an HP Officejet Pro 8620 e-All-in-One Printer generally indicates a problem with the ink system. Here are some steps you can try to resolve the issue:

Turn Off and Restart:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check Ink Cartridges:

• Open the printer’s ink cartridge access door.
• Remove and then reseat the ink cartridges to ensure they are properly installed.
• Check for any protective tape or packaging that might still be on the cartridges.

Clean Ink Cartridges and Printhead:

• Use a lint-free cloth or paper towel to gently clean the ink cartridge contacts and the printhead contacts inside the printer.
• Make sure no ink or debris is obstructing the contacts.

Perform a Printer Reset:

• Turn off the printer.
• Press and hold the Power button while plugging the printer back in.
• Continue holding the Power button until the printer turns on and the error clears.

Check for Firmware Updates: Update the firmware on an HP printer

• Make sure your printer’s firmware is up-to-date. You can check for updates through the HP Smart app or HP's website.

Replace Ink Cartridges:

• If the error persists, try replacing the ink cartridges with new ones. Sometimes faulty cartridges can cause this error.

Perform a Printer Diagnostic:

• Some HP printers have built-in diagnostic tools accessible via the control panel or HP Smart app. Running these diagnostics might help identify specific issues.

Refer to this document: HP Officejet Pro 8620 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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