Officejet Pro 8620 error message of problem with printer or ink system

[PeteTX1]

I put new Cyan ink cartridge in but receive error message:  …problem with printer or ink system.  It said to turn off printer, unplug and turn back on.  Tried several times… tried taking all the cartridges out and replacing them.  New cartridge is a HP cartridge.  But error message the same. Downloaded latest firmware and reset/cleaned printhead numerous times but still get same error message.  I don't see any solutions that work on the community support chat board.  Would appreciate some one-on-one help.

[A_Gayathri]

Hi @PeteTX1,

Welcome to the HP Support Community

I understand you are getting an error message of a problem with the printer or ink system on your Officejet Pro 8620 . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps- HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PeteTX1]

Hi Gaya1239,

I followed all the power-down instructions and the printer firmware is the most recent.  Unfortunately, these steps did not solve the problem and displayed the same error message. Can you give me any further ideas to resolve this problem?

[A_Gayathri]

@PeteTX1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!