Officejet Pro 8620 not printing

[mlinder]

I few weeks ago i bought a brand new OfficeJet pro 8620 printer.

Unwrapped, installed and configured for network use.

Everything has worked smooth until today.

when ANY from the office wants to print, the printer draws in paper, says printing on the display, and then NOTHING.

In the print queue the job ends in an error.

154 2017-11-02 14:51:00 72234 97 Printerhændelse 153 2017-11-02 14:50:00 72234 97 Printerhændelse 152 2017-11-02 14:49:00 72234 97 Printerhændelse 149 2017-11-02 14:48:00 72234 97 Printerhændelse 148 2017-11-02 14:40:00 72234 96 Printerhændelse 146 2017-11-02 14:33:00 72234 96 Printerhændelse 145 - 74739 0 Netværksoplysninger 144 2017-11-02 14:31:00 74740 96 Netværksoplysninger 143 2017-11-02 14:31:00 72234 96 Printerhændelse 142 2017-11-02 14:31:00 74899 96

Printerhændelse

And that is it. it never prints anything, and eventually spits out the paper completely blank.

I have updated the firmware, factory resat it etc., and it is absolutely the same. Nothing.

It can print a report, but it takes forever to finish.

I have the exact same printer at home - it is running without any problems at all.

I had to choose an operating system, but it does not matter whether it is Windows 10, Windows 2016 or OSX.

let me know if someone more clever than me have an idea.

/Morten

[Jeet_singh]

Hi @mlinder,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  I came across your post and wanted to assist you. I understand you are having issues while printing from your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's try these steps here perform a Hard reset on the printer: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Let's try these steps here to uninstall and reinstall the printer software:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe and install the updated printer software.

15.) Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,