Officejet Pro 8710 will not feed cardstock properly.

[Printersbroke1]

My 8710 will not properly feed cardstock. 

I've updated all the drivers, app, etc.  I've made sure the paper type was set to cardstock.  I've done everything suggested on these forums and it hasn't worked.  It will print all day on regular paper without issue.  Once I put cardstock in, it will print the first 4 or 5 sheets correctly.  Then it will start to squeel when its feeding the paper and will then pause, shoot out an blank sheet of cardstock feed another sheet, and when it starts printing the paper isn't in the correct position so the first few passes by the printheads will just dump ink on the rollers and it ends up on the back of the paper and only part of the document, with about the first 20% of the document not being on the paper. 

I can instantly go back to printing on regular paper like nothing happened but not cardstock.  After it has the initial error I can't get it to print on cardstock for several days, then after its "rested"  the same thing.  4 or 5 good prints, then the error happens again.  I've even gone as far as uninstalling the printer and associated apps completely, still fails.

I've printed from Chrome, Word, Publisher, and the HP SMART app.  Same result everytime.

OS: Windows 10 64 bit.

Printer: Officejet Pro 8710(fully updated)

Paper Type: 80lbs Premium Color Copy Cover

[Dragon-Fur]

@Printersbroke1 

I would guess that the "cover" cardstock is too heavy for the printer.

Specifications > Paper Handling > Paper tray capacities

Although "cards" are listed as supported, there is a difference between Index card and paper manufactured as "Cover" stock.

Cover stock is heavier than Index stock.

There are articles on the 'net to explain how paper is manufactured, including the different types (Index, Text, Cover, etc).  Different stock, types are measured according to the density of that stock. 

One example of many available:

Gsm / paper weight (includes media type “card stock”

Calculate & Convert Paper Weights on Your Own Website

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

➡️  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series

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