Officejet Pro 9015 Won't Print From Desktop

[izzysteve]

I have had this printer for about a year and never any problems.

I recently purchased an HP Zbook and decommissioned an HP desktop. I don't know if that is just a coincidence or linked to the problem.

For the second time in the last week, I cannot print from the zbook. If I print something, it goes in the print queue, the cartridges can be heard aligning themselves, then nothing happens - no sheet of paper is drawn/printed out. The job disappears from the queue as if it has been successful.

If I try to print from another device, eg an iPhone, the printer works fine. So there is obviously something going on between the zbook and the printer.

When this happened last week, I spent about an hour using the print doctor etc. I'm not sure how I got there to be honest, but suddently I was able to print a test page (unable before) and it was fine again. Now I have the same again, but I don't really want to keep having to fix this issue!

Again, not sure if a coincidence, but the issue seems to have arisen when I opened the paper tray. Maybe just a red herring though.

[TEJ1602]

@izzysteve, Welcome to HP Support Community!

This could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[izzysteve]

HI,

I do not seem to be having much luck with this. I have tried:

1. Using Print/Scan doctor - It says issues have been fixed but when I try and print a test page, nothing happens other than the behavious in original post (ie the cartridges align in readiness, then nothing happens)
2. I have tried updating firmware but is says it was laready up to date
3. I tried assigning maunal IP but no difference
4. I tried to unistall however the first step to uninstall from Programs and Features - the printer is NOT listed. I did continue with all the other steps and set up the printer again, but still no good
5. I tried the TCP/IP suggestion though a bit out of my depth on that one

If I open the printer using it's IP address in a browser, and I use various buttons within it to print eg Network Configuration Report, it works fine and prints. If I try to 'Print a Test Page' using the button in the Windows Properties dialog, no print is produced.

Tearing my hair out!

[TEJ1602]

@izzysteve

This further requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!