I have had this printer for about a year and never any problems.
I recently purchased an HP Zbook and decommissioned an HP desktop. I don't know if that is just a coincidence or linked to the problem.
For the second time in the last week, I cannot print from the zbook. If I print something, it goes in the print queue, the cartridges can be heard aligning themselves, then nothing happens - no sheet of paper is drawn/printed out. The job disappears from the queue as if it has been successful.
If I try to print from another device, eg an iPhone, the printer works fine. So there is obviously something going on between the zbook and the printer.
When this happened last week, I spent about an hour using the print doctor etc. I'm not sure how I got there to be honest, but suddently I was able to print a test page (unable before) and it was fine again. Now I have the same again, but I don't really want to keep having to fix this issue!
Again, not sure if a coincidence, but the issue seems to have arisen when I opened the paper tray. Maybe just a red herring though.
I do not seem to be having much luck with this. I have tried:
Using Print/Scan doctor - It says issues have been fixed but when I try and print a test page, nothing happens other than the behavious in original post (ie the cartridges align in readiness, then nothing happens)
I have tried updating firmware but is says it was laready up to date
I tried assigning maunal IP but no difference
I tried to unistall however the first step to uninstall from Programs and Features - the printer is NOT listed. I did continue with all the other steps and set up the printer again, but still no good
I tried the TCP/IP suggestion though a bit out of my depth on that one
If I open the printer using it's IP address in a browser, and I use various buttons within it to print eg Network Configuration Report, it works fine and prints. If I try to 'Print a Test Page' using the button in the Windows Properties dialog, no print is produced.
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