Officejet Pro 9015 flashing B805D8A0 on screen and resetting wifi router not helping

[ponecakes]

My OfficeJet Pro 9015 has been showing a blue screen with code B305DFF9  on the screen for the last month or so. When this happens, the power button will not shut the printer down, I have to unplug the power cord and reset the printer then plug it back in.  The printer works fine for a little while after the reset, but then the blue screen and code returns. I have shut down router and printer and also reset network settings on printer and nothing seems to help. It now does it several times a day. 

The HP Print and Scan Doctor has not been able to solve the issue.

Could you please help? 

[Jay_G24 · Accepted solution]

Hi @ponecakes,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving a "B805" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!